Privacy Policy

1. Introduction

UrbanMeadowSun ("we," "us," or "our") is dedicated to preserving your privacy. This Privacy Policy outlines our procedures regarding the collection, utilization, disclosure, and protection of your information when you access our website urbanmeadowsun.sbs or utilize our yacht charter services.

By engaging in our services, you are agreeing to the data practices detailed in this policy. This policy is aligned with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy legislations in Canada.

2. Information We Collect

2.1 Personal Information

We collect personal details that you willingly supply to us when you:

• Reserve a yacht
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete any forms on our site
• Partake in our surveys or promos

The information collected might include:

• Your name and contact details (email, telephone number, and address)
• Financial details for payments (handled securely by third-party services)
• Yacht charter preferences and specifications
• Contacts for emergencies
• Information on dietary needs or health details (if shared by you)

2.2 Information Collected Automatically

Automated data collection occurs when you visit our site, which may include:

• Your IP address and geographic location
• The type and version of your browser
• Site visitation pages and duration of the visit
• The source website of your visit
• Specifications of your device (model, screen dimensions, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies along with comparable tracking technologies to enhance your browsing experience. These tools are helpful for:

• Maintaining your preferences
• Analyzing how our site is used and its performance
• Delivering personalized content
• Enhancing the quality of our services

Your browser settings or our cookie consent notice allows you to manage your cookie preferences.

3. How We Utilize Your Information

The data we amass is used for:

• Provision of Services: To carry out yacht charter services, administrate reservations, and communicate regarding your booking
• Client Support: To address your queries and offer assistance
• Transaction Handling: To process monetary transactions and handle invoicing
• Safety Measures: To guarantee the security of our activities and fend off deceitful acts
• Marketing: To dispatch promotional emails and updates, provided you give consent
• Site Improvement: To scrutinize user interaction patterns to enhance the functionality of our site
• Adherence to Laws: To abide by legal and regulatory obligations

4. Information Sharing and Disclosure

Your personal data is not for sale, trading, or renting to external entities. We might distribute your details in specific settings:

4.1 Service Partners

We may reveal information to third-party providers who support us in various services such as payment processing, web hosting and maintenance, email campaigns, analysis, and customer service.

4.2 Legal Requirements

Disclosure of your information may happen if mandated by legal procedures, court commands, emergency situations, or for probing possible wrongdoing.

4.3 Business Changes

If there's a corporate change like a merger, acquisition, or asset sale, your details could be part of the transferred assets.

5. Data Protection

We adopt suitable electronic and managerial procedures to shield your personal data from unauthorized access, modification, revelation, or obliteration. Such measures encompass encryption, secured servers, controlled access, consistent inspections, and staff education.

Nevertheless, no transmission method over the internet or electronic storage solution is entirely infallible. We cannot assure the absolute security of your data.

6. Retention of Data

We keep your personal details only as needed for the purposes it was obtained for or as demanded by law. Common retention periods are:

• Charter reservations: 7 years (for tax/legal reasons)
• Marketing interactions: until you opt-out or your account is erased
• Analysis of website activity: 26 months
• Client care communications: 3 years after the final interaction

7. Your Rights and Choices

You possess rights such as accessing, correcting, erasing your data (barring legal limits), data portability, opting out of marketing communications, and managing cookie preferences. You may exercise these rights by contacting us using the given information.

8. External Services

8.1 Google Analytics

We utilize Google Analytics to assess the use of our site. You can opt-out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Widgets

Our website may include links to social media platforms, each with its privacy practices.

8.3 Payment Services

Our financial transactions are managed by third-party services compliant with the PCI DSS standard.

9. Cross-Border Data Transfers

We might transfer your data to process it in countries other than Germany, in compliance with relevant privacy laws and safeguards.

10. Privacy of Minors

We do not purposefully collect details from those under the age of 13. If we learn that such information has been collected, contact us without delay for removal.

11. Privacy Policy Updates

Adjustments to this Privacy Policy may occur, reflecting shifts in our practices or legal obligations. We'll inform you of updates by posting the new policy, notifying registered users by email, or showing an announcement on our webpage. Your continued engagement after the update's effective date means you consent to the new terms.

12. How to Contact Us

For queries regarding this Privacy Policy or our data handling practices, contact us here:

13. Compliance with Google Ads Consent Policy

We adhere to the consent policies of Google Ads. You have the ability to modify your cookie and tracking preferences at any time via our cookie settings panel.